FREQUENTLY ASKED QUESTIONS

FAQs

FREQUENTLY ASKED QUESTIONS

HOW DO I MAKE A RESERVATION?

Once you have found a vacation that interests you, you can contact a travel agent or call us at 1 800 425 3575 or 91-80-2331 3575 to answer any questions and to guide you to book your exciting Monograms experience.

WILL SOMEONE BE AVAILABLE TO ASSIST ME AT THE DESTINATION?

On Monograms vacations, we provide you with the services of a Local Host, giving you peace of mind that someone is there for you during your vacation. Local Hosts provide area expertise and insider information, and are available to help answer questions, arrange excursions and city sightseeing, give directions, and direct you to the activities that interest you most for a truly personal, one-of- a-kind vacation.

IS SIGHTSEEING INCLUDED ON A MONOGRAMS VACATION?

Sightseeing is provided in each city. It varies by vacation and will be provided by a Monograms representative or by a local operator. See itinerary pages for full sightseeing details for each Monograms vacation.

ARE MEALS INCLUDED ON A MONOGRAMS VACATION?

Breakfast is provided. Lunches and dinners are included in some places as a special destination experience. See itinerary pages for a full listing of meals included on each Monograms vacation.

ARE EXTRA NIGHTS AND TRANSFERS AVAILABLE ON MONOGRAMS?

Extra Nights and transfers from/ to the airport at the start and end of your vacation may be available for purchase on brochure dates, depending on the destination and the vacation. Contact your travel professional for exact information and rates.

WHAT SIZE CAN MY SUITCASE BE?

We recommend your luggage does not exceed the dimensions of 30"x21"x11" (62" linear dimensions) or weight exceeding 23 kgs. Monograms is not responsible for additional fees imposed by air carriers for baggage, and these fees are not included in the airfare or the vacation package price. You will be required to pay these fees directly to the airline at check-in.

WHY IS MY CONTACT INFORMATION COLLECTED WHEN I BOOK?

There may be times when unforeseen events beyond our control impact travel schedules and potentially disrupt your vacation. These include, but are not limited to, severe weather conditions, acts of nature, and government travel advisories. Under such circumstances, it is critical that Globus be able to contact you immediately and reliably-including nights, weekends, and holidays-to make sure we’ve informed you of any possible changes to your travel.

Additionally, the care and safety of our guests have always been our highest priority. There may be a need to contact you while on the trip or to contact someone back home due to an unforeseen event that happens while on the trip. Therefore, in addition to pre-trip contact information, we also require an emergency contact name and number, as well as an on-trip phone number for all travelers.

WHAT SIZE ARE TRIPLE ROOMS?

Triple rooms are the same size as a twin-bedded room (a room with two separate beds of any size). They will have beds to accommodate three people; however, we cannot guarantee that there will be three separate beds. If there are only two beds, a rollaway may be requested but cannot be guaranteed. Some hotels do not offer triple rooms.

It is likely that you may have more questions than those listed above. Please feel to mail us at india@globusandcosmos.com or contact us at 1.800.425.3575 (India) or +91 80 2331 3575 (outside India).